Shipping policy

Shipping Policy

Order Processing

Thank you for shopping with us.

All orders are processed within 1–3 business days (excluding weekends and public holidays). During busy periods, sales, or holidays, processing times may be slightly longer. If there is a significant delay in dispatching your order, we will contact you via email.

Shipping Times

Estimated delivery times are as follows:

  • United Kingdom: 5–10 business days
  • Europe: 7–15 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs clearance, courier delays, weather conditions, or other factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available). Please allow up to 48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we will do our best to amend it before your order is dispatched.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the issue with the courier. While we will do everything possible to assist, we cannot be held responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and damaged item(s). We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team and we will be happy to assist you.